Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website takpharma.in (the “Website”), owned and operated by Tak Pharma. In accordance with Indian law, these Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature. They are published in compliance with applicable IT Rules (e.g. Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules). By accessing or using our Website, you agree to these Terms (including any referenced policies), which together form a binding contract between you and Tak Pharma.

Platform Owner

Tak Pharma (hereinafter the “Platform Owner”, “we”, “us” or “our”) is a company incorporated under the Companies Act, 1956, with its registered office in Udaipur, Rajasthan. Any reference to “you” or “user” means the natural or legal person using our Website. By using the Website – even merely browsing – you acknowledge that you have read and agree to be bound by these Terms. If you place an order or use any of our services, you are entering into a legally enforceable contract with Tak Pharma. These Terms (and any policies referenced herein) constitute the entire agreement between you and Tak Pharma regarding your use of the Website and any products or services obtained through it. Any additional or conflicting terms you propose are expressly rejected.

Changes to These Terms

Tak Pharma reserves the right to modify or update these Terms at any time, without prior notice. When we post revisions on the Website, the changes will take effect immediately. You should review the Terms periodically; your continued use of the Website after changes are posted will constitute your acceptance of the modified Terms.

Account and User Obligations

To use certain features of the Website (such as placing an order), you may need to register for an account. You agree to provide true, accurate, and complete information during registration and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree not to use the Website or our services for any purpose that is unlawful or prohibited under these Terms, or in violation of any applicable laws. In particular, you must comply with all rules and regulations related to pharmaceutical sales and consumer purchases in India.

Products, Orders and Payments

All product descriptions, images, specifications, and prices displayed on the Website are provided by Tak Pharma’s suppliers and are for informational purposes only. While we strive for accuracy, we do not warrant that product listings are error-free or complete. In the event of a discrepancy or error (such as a price or description mistake), we reserve the right to cancel or refuse any order. Prices and availability of products are subject to change without notice. You agree to pay all charges for your orders, including the listed price of the products and any applicable taxes or fees. Accepted payment methods will be displayed at checkout; by providing payment details you represent that you are authorized to use the chosen payment method.

Returns and Refunds

Tak Pharma’s return, refund and cancellation policy is set out in our separate Return and Refund Policy. In general, orders for pharmaceutical products are final sale and cannot be returned or cancelled once placed, except in the limited circumstances described in that policy (for example, if a product is defective or incorrectly shipped). Any returns or refunds will be processed in accordance with the procedures and conditions of the Return and Refund Policy, which is incorporated into these Terms.

Intellectual Property

All content on the Website – including text, graphics, logos, images, audio clips, and software – is owned by or licensed to Tak Pharma. You acknowledge that you have no right, title or interest in any of this content except as expressly granted under these Terms. You may use the Website and its content only for your personal, non-commercial use. Any unauthorized use, reproduction, modification, or distribution of the Website’s content may result in legal action.

Links to Third-Party Sites

The Website may contain links to third-party websites for your convenience. Tak Pharma does not control or endorse these external sites, and is not responsible for their content or practices. Visiting linked sites is at your own risk. You should review the terms of use and privacy policies of any third-party sites you visit.

Disclaimer of Warranties

Tak Pharma strives to keep the Website accurate and functioning, but we provide the Website and its services on an “as is” and “as available” basis. We do not guarantee that the Website will be error-free, uninterrupted, or free of viruses or other harmful components. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose. Your use of the Website and any products purchased is at your sole risk.

Indemnification

You agree to defend, indemnify, and hold harmless Tak Pharma and its officers, directors, employees, agents and affiliates from any claims, damages, losses or expenses (including reasonable attorneys’ fees) arising out of your use of the Website, your breach of these Terms, or your violation of any law or the rights of a third party.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TAK PHARMA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF BUSINESS, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR ITS CONTENT. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO TAK PHARMA FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE CLAIM, OR ₹100 (Rupees One Hundred) WHICHEVER IS LESS.

Force Majeure

Neither Tak Pharma nor you will be liable for any failure or delay in performance under these Terms due to causes beyond a party’s reasonable control (“force majeure”), including natural disasters, acts of government, or other events outside a party’s control.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Udaipur, Rajasthan.

Contact Information

If you have any questions or concerns about these Terms, please contact us using the information provided on our Website (for example, the email address listed on the Contact page). All communications regarding these Terms should be made in accordance with our Contact information.

Effective Date: These Terms are effective as of the date of last update on the Website.

Sources: Legal requirements and sample clauses are based on standard practices for Indian e-commerce platforms (see relevant sections from similar company Terms of Use, cited above).